I first flew ScootPlus back in 2019. I was starting my Malaysian adventure at Tioman Island and Singapore seemed to be the smartest place to fly into from Melbourne.
Once I started investigating flights, I came up with Scoot!
The flights were at a convenient time of day for Singapore to Melbourne and, better yet, the Scoot Airlines business class 787 price was a very good price – and not much more than economy.
Being such a huge AirAsia fan at the time, I’d actually never flown Scoot before but I was ready to give it a try.
After reading a bit about what was then ScootBiz class, I decided it was definitely worth the bit extra – only about SGD$200 per person when I booked.
After booking, it changed names to ScootPlus, but they are the same products just with a more appropriate name. As Scoot is a budget carrier, Scoot 787 business is not like business class in a full service airline – it is a class of its own. So, in my opinion, ScootPlus is a much better name.
I first wrote this ScootPlus review after my flight with them in 2019 when I flew from Singapore to Melbourne with my 7 year old.
I then updated this in 2024 with multiple issues on the latest flights I have booked in ScootPlus which has changed my opinion of Scoot. I no longer want to recommend this airline at all, including the ScootPlus option. I flew them again this year (with two kids) and also tried to cancel another booking after multiple problems.
The support offered by this airline has simply not been good enough when you hit a problem or a change. And problems and changes are often in the post-pandemic world.
You can expect a very similar product if you are flying Scoot business class to Singapore, Scoot business class to Athens or anywhere else since the same aircraft are used and the extras are standard.
But whether or not you should fly them is up to you. Below, I walk you through everything in my ScootPlus review including all extras, what the service was like and whether I think it was worth it. There’s also a full video walk-through which is the best way to see what it’s like for yourself.
You can see inside the plane and the extras and can make up your own mind, but I would caution to be weary and only book Scoot if you don’t mind what time of day or night you fly and realise how hard it is to get a refund.
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Contents
ScootPlus/Scoot Business Class Review [2024]
Before I go through each aspect in this Scoot Airlines business class review, I want to answer some common questions.
Does Scoot have business class?
Yes, but it’s their own version of business class which is a budget alternative. Some people compare it to premium economy on a full service airline but the seats are better and the services are less, so it’s really their own unique product.
What is ScootPlus?
ScootPlus is the name given to the Scoot dreamliner business class.
It includes a bigger seat and a variety of extras compared to Scoot economy, which I’ll cover below. Scoot themselves describe it as a bundle you can buy than a different class of service.
Check-In And Boarding
A ScootPlus booking includes priority check-in and boarding, although this can be hard to access.
If you are flying from Singapore Changi Airport, it does not exist anymore. Everything is automated and you can access the same machines as everyone else.
On my most recent flight, this wasn’t a problem and we checked in quickly and easily as barely anyone was around.
Priority boarding was somewhat similar, but with huge lines. At Singapore, you have to go through security at your individual gate. There is no priority here.
They scan your boarding passes here and not when you’re about to board.
When they were ready to board, they said ScootPlus and people who paid for priority boarding only to board but no one policed this and everyone stood up and got on.
In 2019, there was a separate entry for ScootPlus on reaching the aircraft, although many other people used it as well.
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In 2023, this did not exist. Everyone boarded through the front of the plane and walked through the ScootPlus area.
Scoot Business Class Lounge
There is no dedicated Scoot business lounge. There is also no ScootPlus lounge access. You can pay for other lounges at Singapore airport if you wish.
We used the SATS Premier Lounge.
You can buy entry to this lounge yourself via Klook here which is the cheapest way to do it.
We went to the lounge before our flight and enjoyed it. I think it’s worth the price if you like hanging out in airport lounges (we do!).
Make sure you only book a lounge in the same terminal as your flight. Currently, there is terminal 1 at Changi Airport.
Click here to read our full lounge review.
ScootPlus Seat Review
The Scoot business class seats are bigger than you will get in economy with twice the leg room. However, they are not lie flat seats or even close.
The seat width is 56cm with a recline of 15cm. On their site, they say leg room is 96cm, but it is definitely nowhere near that much unless you are in row 1.
The ScootPlus seats are a comfortable size for a day flight particularly if you get bulk head seats like we did. There is a foot rest which comes up and the seat does go back somewhat.
The Scoot Airlines business class seats also have adjustable headrests.
The tray table is on the small side, but it does the job. It also folds in half for when you just need a bit of space. It does move backwards and forwards so you can adjust to what is comfortable.
There is an international power point for each of the Scoot Plus seats.
The cabin is in a 2 – 3 – 2 configuration. There can be three or five rows.
ScootPlus Meals
One meal is included for free (if you argue!) with a drink of your choice (this can be alcoholic). You also get free water throughout the flight which is just small plastic glasses. We asked to fill up our water bottles which wasn’t a problem.
The meal range is not huge. It can be a hot meal or a “light meal” option.
You can select this when booking or online in the lead up to your flight or they come round after you board to get your order. They also ask at this time about what drink you would like.
I highly recommend you DON’T book in advance. There are more options onboard.
We also ran into problems with this on our most recent flight. We were originally booked in economy and had booked meals, one of which was a light meal option (cheaper than a hot meal).
We bid on an upgrade which we won. The upgrade rules clearly spell out that you’ll lose any extras you bought beforehand (like meals), but that you’ll get a hot meal and a drink.
We were unable to change what we had previously booked meal-wise before the flight. When they came round once onboard, I asked if I could switch my kid’s light meal to a hot meal. They said this was fine.
But after take-off, they back and said this wasn’t fine because the light meal is cheaper than a hot meal… I argued that ScootPlus includes a hot meal so it shouldn’t matter, and I shouldn’t have to pay extra to get a hot meal.
The flight attendant got her manager ,and I went through all this again.
In the end, after I showed them my itinerary and my upgrade email and they took screenshots of them, we were able to change to a hot meal.
These discussions went on for quite awhile and were very annoying. I was obviously in ScootPlus. It says everywhere on the Scoot website that you get a meal in ScootPlus… They argued I didn’t upgrade and had always been in ScootPlus… Why this would even matter is beyond me since ScootPlus includes a hot meal. It was crazy.
Anyway, you are warned.
You can see most of the menu below.
What I did love is that when my meal came that there was some yummy chocolate ice cream that I wasn’t expecting. It’s lucky this was there though as the meal isn’t anywhere near enough. The meals are small and there are no sides.
It was okay but quite flavourless. I couldn’t taste any ginger.
Any other meals and drinks you need to pay the regular price for. The prices aren’t crazy but not cheap either. This is no AirAsia.
ScootPlus Review – Other Amenities
After boarding, we were given our welcome drinks. A small water is the only option. There are no amenity kits or any types of blankets or pillows. There is also no entertainment and no option to purchase it.
So this is definitely a cut price business class product even for a budget airline.
But there are some inclusions.
The Scoot business class baggage allowance is 30 kilograms of check-in baggage and you are allowed an extra cabin bag (meaning you can take 2 x 7 kilogram bags on board). There is no priority baggage.
You get free seat selection.
We also were given vouchers for 30MB of wifi. The wifi is slow. I couldn’t even get it to open an email, but it was handy for whatsapp messaging.
Where ScootPlus did win is superior service compared to economy in general. We seemed to have a dedicated flight attendant who was helpful but I still found myself frustrated when we waited a very long time for our included drink despite asking and having our request acknowledged when we kept waiting and waiting.
This was especially frustrating when people behind us, who had already been served, managed a second one before our first.
The meal service was a couple of hours after take-off on our most recent flight which was later than we expected. My kids were quite hungry and getting louder by then.
On my previous flight, we opted to have our included meal towards the end of our flight. Because the meal service is slow and the prioritise pre-ordered meals, we couldn’t even buy a snack until a couple of hours into our flight as they were busy with other things. We could have eaten something faster in economy.
This is especially frustrating when travelling with a child – a couple of hours is a long time to wait for something to eat and drink.
Otherwise, they were quite attentive and I was impressed.
Other than the service, as someone who travels carry-on only the majority of the time, I didn’t find the inclusions impressive in my Scoot business review.
ScootPlus Review Video Walk-Through
Below, you can watch exactly what it’s like on ScootPlus in this video of my most recent flight on ScootPlus from Singapore to Melbourne.
What Happens When Flights Change?
In the post-pandemic era, flight schedules seem to be changing a lot with many of my flights for the next year having already changed at at least once.
However, when this happened with our Scoot flight, I was extra frustrated and spent many hours trying to get assistance from Scoot.
This is because the flight changed to departing Singapore at 2:30am. Not a time I want to fly with my kids! Especially as my connecting flight from Kuala Lumpur gets there much earlier and we have a crazy long wait now.
Because it was within four hours of our previous flight, they offer no options and I am stuck with this flight time. The online chat and their support system both told me my only option was to pay to change to another flight. They would not refund, and they would not change the flight for me.
The most ridiculous part of this is that when I try to change the flight, any option that comes up, says “not applicable” and won’t let me change. Besides which, they are still 2:30am and I would have to pay to change it. Not impressed.
A few hours difference in departure time in the middle of the day is not the same as the middle of the night. And at the very least, they could have moved us onto a different flight out of KL that connects better.
I get that airlines are rebuilding again at the moment and changes will happen, but being flexible about this should not be a one way street.
While asking them on Facebook to help with this (they didn’t even reply), I connected to someone else who had an issue with a ScootPlus booking – they had changed his aircraft so it no longer existed and wouldn’t refund anything. So he paid for ScootPlus, wouldn’t get it and they were refusing to help.
A month later, I had this experience as well. My flights changed again and, this time, ScootPlus no longer was available on one of my two flights. Initially, it didn’t seem like I could change to refund either, but with persistence, I was offered a refund.
However, months later, I still have not been able to get this.
I struggle to understand how this is even legal?
After this experience, I am finished with flying with Scoot unless I book last minute when I don’t have to worry about schedule changes.
Scoot Upgrade To Business Class
If you decide to still go ahead and fly ScootPlus, here are several ways to book Scoot business class.
The first is to buy when booking. This can be quite affordable especially when there is a Fly Scoot business class promotion. This is what we did and our Scoot business class price was not all that much more.
It’s also possible to make a ScootPlus bid on their site here.
I just did this. For the Singapore – Melbourne route, the lowest offer was SGD$195 per person. I offered $201 and got it.
The page where I made the offer said 15 people on my flight had already bid… I doubt this was true though as the seats that showed as available on the seat map were still available during the flight.
You can ask for a ScootPlus upgrade at the airport or try to upgrade onboard.
Final Words – Is ScootPlus Worth It?
This really depends on how much you pay and if your flight runs to schedule and you don’t end up with any awful changes.
For what we paid on our original experience with ScootPlus, definitely yes. But honestly, I wouldn’t pay more than a couple of hundred dollars extra even for the 7.5 hour flight to Melbourne.
Scoot is right that it is more like a bundle than a business class product. It’s a group of extras to make flying more comfortable and it does deliver on this.
I do think it’s a shame they don’t include a few more things – like a blanket and pillow, a second meal and a proper drink on boarding. They also should give you the included meal without having to arguing for it!
However, after our most recent experience with schedule changes, which are happening all the time at the moment, I would not book them again in any class and would not recommend to anyone else to book them. They need to come up with reasonable alternatives when your flight is moved, particularly to 2:30am. It feels like this airline doesn’t care about their customers at all.
As we are planning a Europe trip soon, I had been thinking about booking ScootPlus to Europe from Australia as it’s not all that much more than flying a full service airline.
However, even before our experiences with Scoot schedule changes, I wouldn’t do this. The connections are not good, I wouldn’t trust I would be looked after if they changed their schedule and the prices just aren’t cheap.
So, what is Scoot business class like?
There is no denying you are on a budget airline.
I definitely felt more special being at the point end of the plane in a more comfortable seat, but whether it is worth or not really depends on what you pay.
ScootPlus Vs Jetstar Business Vs AirAsia Premium Flatbed
If you are weighing up between the other budget airline business class packages in this part of the world, ScootPlus comes in last.
The Jetstar business product into Singapore is far superior in my opinion. The seats are basically the same but the service is more comparable to what you get in a “proper” business class. The included food and drinks make it a lot better.
I took Jetstar business from Melbourne to Singapore in 2023 on the same trip as the ScootPlus trip and they just aren’t even comparable. Read about that flight here.
AirAsia has a similar amount of inclusions but with a far superior, lay-flat seat. They also include lounge access at their hub in Kuala Lumpur. However, they cost far more and I don’t find them a viable choice right now. They also have incredibly bad service if you have a problem with only an AI chat bot being available!
So if everything is equal, I vote to pick one of those airlines. I recommend Jetstar for a day flight and AirAsia at night.
And now that I have experienced an awkward schedule change with Scoot, I would not recommend them at all unless you feel any cost saving is worth a 2:30am departure and that any four hour schedule change is not a problem for you.
I hope you found this Scoot Plus review useful. Click here to read our full review of Jetstar business class or click here to read our AirAsia Premium Flatbed review. Or see how Scoot compares to full service airlines with our Singapore Airlines business class review here and Malaysia Airlines business class review here.
Planning a trip to Malaysia? Have any questions? Join our Malaysia Travel Planning Facebook group here now! It’s the perfect place to ask any questions and to be inspired!
