PARKROYAL KL Review: Everything You Need To Know About This New Collection Hotel

Published Categorized as Kuala Lumpur
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Looking for a fabulous place to stay in Kuala Lumpur in a super convenient location? Here’s a great option for you!

On my most recent trip to Kuala Lumpur, I decided not to go back to the Traders Hotel, where I had stayed the previous month, but to try something new a little closer to my favourite spot in the world, Jalan Alor Food Street. I also missed visiting Berjaya Times Square as I hadn’t been since the pandemic started.

PARKROYAL Collection Kuala Lumpur
PARKROYAL Collection Kuala Lumpur pool area

So when I found the new PARKROYAL Collection Hotel KL, I thought I had hit jackpot. A new, 5-star hotel super close to both these places seemed like the perfect spot for me. I booked in and got excited.

So is it a great option for your Kuala Lumpur stay? Keep reading for my full PARK ROYAL KL review!

Click here to see the latest prices now.

PARKROYAL Serviced Suites Kuala Lumpur Or PARKROYAL Collection Hotel Kuala Lumpur?

First of all, just in case you’re confused, I’m going to clear something up.

This part of KL, Bukit Bintang, is actually home to TWO PARKROYAL hotels. One is called PARKROYAL Serviced Suites and one is technically called the PARKROYAL Collection Hotel, but also goes by PARKROYAL Kuala Lumpur.

This article is specifically about the PARKROYAL Collection Hotel.

You can find more information about the PARKROYAL Serviced Suites here if you are interested.

PARKROYAL Collection Kuala Lumpur reception area
Reception area

PARKROYAL KL City Review

With 527 rooms and suites, this is a larger hotel with plenty to offer surrounded by KL’s shopping precinct.

PARKROYAL Collection Kuala Lumpur lobby area
There’s some great seating in the lobby area

It promotes itself to be eco-friendly with plenty of greenery and an environmental feel. They have initiatives such as biodegradable packaging, filtered drinking water in the rooms and air-purifying plants and trees.

It does feel like a hideaway from the city and has such an elegant and modern vibe while being very earthy. I loved the aesthetic. It was homey and comfortable but modern.

Check-in was super quick and easy and I was soon in my room.

PARKROYAL Kuala Lumpur Location

Bukit Bintang KL
You are just moments from the centre of Bukit Bintang

If you like shopping and food, you’ll love the PARK ROYAL hotel Kuala Lumpur’s location as much as me!

Located in Bukit Bintang, you are in shopping centre central and not far from KLCC, the heart of Kuala Lumpur (and where the Petronas Twin Towers are located).

The hotel is basically diagonally across the road from the gigantic Berjaya Times Square, and it’s not far to walk to the Pavilion shopping centre either. More important to me is that the magnificent Jalan Alor Food Street is just a 7-minute walk away.

For people who like to use public transport, this hotel is also well located. There’s the Bukit Bintang MRT station a few minutes’ walk away as well which is also a monorail station.

I usually use Grab to get taxis around Kuala Lumpur, but this stay, I used the public transport a fair bit as it was just so easy and often quicker. PARKROYAL KL is in a great position to make this happen.

Address: Jln Sultan Ismail, Bukit Bintang, 50250 Kuala Lumpur

PARKROYAL KL map
Click the Map to open in Google Maps. You can then access directions to each of the locations discussed in this article.

Rooms

PARKROYAL Collection Kuala Lumpur  hallway
Hallway to my room

There’s a range of rooms and suites available suitable for solo travellers, couples, friends and families. While I was travelling solo this trip, I did appreciate the family rooms on offer and would love to come back with my kids. My boys would love the themed family suites with bunk bed.

All rooms have air conditioning, tea and coffee making, minibar, toiletries, bathrobe, smart TVs that you can cast to and a seating area. Suites are larger and can have their own living areas.

The rooms have earthy tones and are very stylish and comfortable. Depending on your room, you can have city views or a more greenery view.

You can also choose to have a “Collection Club” room or suite which comes with access to the Collection Club Lounge which offers included buffet breakfast, afternoon tea, refreshments and evening cocktails.

Click here to see the latest prices now.

Lifestyle Premier King Room

PARKROYAL Collection Kuala Lumpur Lifestyle Premier King Room entry
Lifestyle Premier King Room entry

I stayed in a lifestyle premier king room. I picked this because I absolutely love a good view and I was hoping to get one. I also planned to be out exploring a lot so access to the Collection Club did not seem necessary.

My room gave a great first impression. When I walked in, I was surprised how well the wood-lined walls worked and loved the minimalist vibe too.

On entry to the room is the bathroom to the left, a wall length mirror on the opposite wall and a bench seat.

PARKROYAL Collection Kuala Lumpur Lifestyle Premier King Room Bathroom
Bathroom

The bathroom has a big shower, a toilet and hand basin with plenty of room for all your toiletries as well as many free toiletries if you forget anything (although no hair dryer). There’s also a filtered water tap which I loved for having unlimited water in an eco-friendly way.

In the room, the big smart TV is on one wall and my king bed on the other with two bedside tables.

PARKROYAL Collection Kuala Lumpur Lifestyle Premier King Room
Lifestyle Premier King Room

At the window end of the room was the cupboard on one side and a day bed on the other with a big coffee table where I could work.

Inside the cupboard is open hanging space with room for a suitcase and two enclosed cupboards which have the in-room safe, tea and coffee making facilities, minibar (stocked with soft drink) and ironing gear. There is also a bin next to this with recycling.

PARKROYAL Collection Kuala Lumpur Lifestyle Premier King Room Cupboard area
Cupboard area

I loved this layout of the room with the cupboard this end instead of by the door. It gave an airy and spacious vibe.

I had my view over Bukit Bintang and the pool. Being on the 18th level, the view was great.

So on the surface, I really loved this room. But then I tried to unpack and started having issues.

For a start, the hanging space is over the suitcase area and it’s too short so all my dresses were bunched up. And there just isn’t much storage space in general. For two people even, I think you’d end up having stuff everywhere. I just fit in the cupboard with one person.

PARKROYAL Collection Kuala Lumpur Lifestyle Premier King Room room
My room

More annoying was after I went for a swim and there was nowhere to hang my bathers. There’s only one small towel rack in the bathroom with not even enough space for my bath towel and hand towel.

I also couldn’t work out the air conditioning and the room was set on 25 degrees and seemed unable to change. On my last night when it got even hotter, I finally managed to lower it although I’m still not sure how. I also couldn’t get the Chromecast to work on the TV.

My toilet had a strange flush which didn’t clear out the bowl so I found myself pouring water into the toilet sometimes to clean it up.

PARKROYAL Collection Kuala Lumpur Lifestyle Premier King Room My great view with the hotel pool at the bottom
My great view with the hotel pool at the bottom

In the evening, I realised I could hear my neighbours. This was only slight and it didn’t stop me sleeping, but was irritating.

It’s a shame for a new hotel that these things aren’t sorted. I really wanted to love this room as it was great in many ways, but I need to not hear my neighbours and be able to hang my swim suit.

PARKROYAL Kuala Lumpur Pool And Other Facilities

PARKROYAL Collection Kuala Lumpur pool
Pool

There’s a great range of facilities at this hotel.

First up (and more important to me) is the PARKROYAL Kuala Lumpur swimming pool. When I’m staying in a big city in the tropics, I really appreciate a daily swim after exploring and this hotel didn’t let me down.

There’s a great outdoor pool in a beautiful area with places to lounge or sit and have a bite to eat including some cool cabana areas right on the water.

I had read reviews before I visited that it’s on the small side, but I don’t agree. I thought it was a great size. It has a smaller kid pool to the side and a graduated entry which makes it great for families as well.

PARKROYAL Collection Kuala Lumpur gym
Gym

The pool is actually on a whole (6th) floor dedicated to “holistic wellness”. There is also a gym, fitness studio and the hotel’s spa here. You can have the usual massage, face and body treatments here.

There is parking available for an extra charge.

Dining

PARKROYAL Collection Kuala Lumpur  Skye Chill bar and cafe
Skye Chill bar and cafe

There are a few dining and drinking options as well as room service. Of course, you are also close to countless eating options so there is no real reason to eat here unless you want.

First up is my favourite stop, the Skye Chill bar and cafe by the pool where you can grab a drink or lighter meal options. They describe their menu as Mediterranean and Asian fusion and have especially crafted mocktails.

PARKROYAL Collection Kuala Lumpur Thyme restaurant breakfast buffet
Thyme restaurant breakfast buffet

Next up is all day dining at Thyme restaurant. This is where you can eat breakfast and there are buffet and a la carte options at other meals too. There’s a range of food choices inspired from all over the world.

PARKROYAL Collection Kuala Lumpur sitting areas at thyme restaurant
One of many eating areas at Thyme restaurant breakfast buffet

I had breakfast here as part of my room rate. It was great. So many delicious options. I loved my nasi lemak, roti canai and the western options I ate.

On the ground level is a super cute cafe, The Lemon Tree. OMG the pastries here look amazing. They also sell coffee.

PARKROYAL Collection Kuala Lumpur The Lemon Tree
The Lemon Tree

Finally, there is also the Botanist Lounge & Bar. There are some interesting food choices here with desserts, healthy bowls, local snacks and more as well as a long list of non-alcoholic drink options.

PARKROYAL Collection Kuala Lumpur  Botanist Lounge & Bar.
Botanist Lounge & Bar

While I read that only beer was currently served before I came while they got all their licensing in order. This seems to no longer be the case with plenty of alcohol options now too.

I ordered room service one time which was amazing. So delicious! I was very happy with the food at this hotel.

PARKROYAL Collection Kuala Lumpur room service
My fantastic room service

Final Words

The PARKROYAL Collection KL is another great option in Bukit Bintang. The location is superb with so much outside your door. I found it a very easy place to stay.

The hotel has a great vibe and the interior design is well done in that respect. However, the room just wasn’t that well thought out. It needs more storage/suitcase space/hanging space/something. I also don’t think I should be pouring water into a toilet bowl to clean it in a 5 star hotel.

Add in the air conditioning being too high and not complete sound proofing with neighbouring walls and this room just isn’t 5 star.

It’s a shame as otherwise I did love it here.

I couldn’t help but compare it with the Traders Hotel KL since I had only stayed there a few weeks previous. This has a much more modern vibe, but everything was 5 star there and I didn’t have all the room problems that are here.

On the upside, this hotel was a fair bit cheaper. I paid about the same for two nights at the Traders as three nights at PARKROYAL.

Either way, if you want a central KL hotel to all the shopping opportunities and public transport, this hotel is worth considering.

Click here to see the latest prices now.

Looking for other accommodation options in Kuala Lumpur? Read our full guide to the best hotels in Kuala Lumpur here. You can also find our full Kuala Lumpur guide here or other hotels in Bukit Bintang here.

By Sharon Gourlay

Sharon is an Australian who has fallen in love with Malaysia! She explores Malaysia multiple times a year, often with her kids, and has previously lived in Penang.