Lift access is not available from basement car park to hotel’s lobby but accessible with a short flight of stairs. Guest can drop off their bags at the hotel’s main entrance.

Important Notice :

Hotel parking bays are subject to availability and hotel is not able to guarantee parking for all guest vehicles. If the hotel parking facility is fully occupied, guests will be offered alternative parking location (vacant parking spaces opposite the hotel or 1st Avenue Mall parking lots). Parking charges will be reimbursed at hotels front desk counter upon check-out.

Hotel JEN Penang is committed to providing its guests and associates with a smoke-free environment from 1 June 2022 onwards.

-Smoking, including vaping and e-cigarettes, is not permitted in the guest rooms or any other areas within the hotel.

-Although smoking is not permitted within hotel buildings themselves, guests who smoke are permitted to do so outside in Designated Smoking Areas.

A tourist tax of MYR 10 per room per night is applicable to all foreign guests . This tax is not included in the room rate and is collected at the property upon check-in from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property.

Please inform JEN Penang Georgetown by Shangri-La in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Parking is subject to availability due to limited spaces.